Responsibilities
User Assistance: Assist with setting up and configuring new hardware and software, including desktops, laptops, printers, and peripherals.
Customer Service: Maintain a high level of customer service and professionalism in all interactions with end users.
Collaboration: Work with senior IT staff and other departments to address and resolve more complex technical issues.
Issue Resolution: Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity
Documentation: Create and maintain user guides, troubleshooting documentation, and knowledge base articles related to Infrastructure
Technical Qualifications
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Degree: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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Operating Systems: Proficiency in Windows
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Software Applications: Familiarity with Microsoft products, email clients, and common productivity tools.
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Hardware Knowledge: Basic understanding of computer hardware components (e.g., PCs, printers, peripherals).
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Networking: Basic knowledge of network concepts (LAN/WAN, VPN, Wi-Fi troubleshooting).
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Technical Support: Experience in a technical support or help desk role is a plus but not required.
